Tenant FAQs

Properties are generally rented on a first-come, first-served basis once a completed rental application and required fees are submitted; to secure a unit, apply as soon as possible and include all requested documentation and payment.

Move-in costs vary by property but typically include the first month's rent and a security deposit; some properties also require last month's rent or additional move-in fees—review the listing or ask management for the exact breakdown.

Applicants must be of legal age to sign a lease, which is usually 18 years or older, unless otherwise allowed by local law.

Security deposits are generally refundable if the unit is returned in good condition, subject to deductions for unpaid rent, damage beyond normal wear and tear, or required cleaning as described in the lease and local regulations.

A cosigner may be required when an applicant does not meet income, credit, or rental history criteria; cosigners must meet financial qualifications and sign a guarantor agreement that makes them legally responsible for lease obligations.

Apply online via our tenant portal or in person with a completed rental application, application fee, government ID, and proof of income (pay stubs, bank statements, or employer verification); follow the listing instructions for required documents.

Rent payments are accepted through the tenant portal (online/ACH), automatic bank transfer, or check/money order depending on the property; confirm accepted payment methods and due dates in your lease or with management.

Review your lease and contact management before getting a pet; many properties allow pets with a pet deposit, monthly pet rent, and breed/size restrictions—approval and additional fees may apply.

All lease signatories typically remain jointly responsible for the lease; a roommate who wishes to stay must qualify independently or you must find an approved replacement, with all changes subject to management approval and a signed lease amendment.

Provide written notice of your intent to vacate according to the notice period in your lease—commonly 30 or 60 days—and follow move-out procedures in the lease to avoid charges and ensure timely return of any refundable deposit.

Routine maintenance and repairs are coordinated by property management to maintain safety and asset value; tenants are responsible for damage caused by negligence or misuse. Submit maintenance requests promptly through the tenant portal or the designated contact to ensure timely service.